Refund Policy
Fair and transparent refund terms for our online STEM, Coding, Mathematics, and Science courses at NexlLearning.
Introduction
At NexlLearning (operated by NEXL LEARNING LTD), we are committed to providing the highest quality online STEM classes, coding bootcamps, mathematics tutoring, and science labs. We want every family to feel confident in their educational investment. This refund policy outlines our clear terms and conditions for refunds on all our STEM courses, tutoring plans, and educational services.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
7-Day Trial Period
Full 100% refund available within 7 days of your paid enrollment if you or your child are not satisfied with our STEM courses.
Technical Issues
Refund available if verified persistent technical problems on our platform prevent access to your online STEM classes and cannot be resolved by support.
Service Cancellation
Prorated refund for any unused sessions if NexlLearning discontinues a specific STEM course, cohort, or tutoring service you've enrolled in.
Step-by-Step Refund Process
To request a refund, follow these simple and transparent steps:
Contact Support
Reach out to our student support team via email at support@nexllearning.com or WhatsApp at +44 7828 743331.
Provide Details
Share your student name, registered account email, enrolled STEM course name, and the reason for your refund request.
Review (2-3 Days)
Our academic advisory team reviews your attendance and request within 2 to 3 business days.
Approval & Payout
Once approved, refunds are processed within 5-7 business days back to your original payment method.
Refund Timeline
Estimated turnaround schedule
Request Review
Initial verification of your refund submission and lesson logs.
Processing
Refund authorization and transaction initiation with the payment gateway.
Bank Transfer
Standard timeframe for funds to reflect on your credit card or bank statement.
Non-Refundable Items
Items exempt from refund consideration
Completed Courses
Lessons or course modules completed beyond the initial 7-day trial period.
Processing Fees
Non-recoverable third-party payment processing fees and bank currency conversion surcharges.
Certificates & Credentials
Fees associated with formally issued STEM completion certificates and accredited credentials.
Policy Violation Cases
Accounts suspended or terminated due to violations of our Code of Conduct or Safeguarding terms.
Special Circumstances & Alternatives
Special compassionate consideration and hold options are available for students experiencing verified medical emergencies with supporting documentation.
Option to transfer remaining credit to a different STEM subject (e.g. from Science to Coding or Mathematics) instead of a refund within 30 days.
Prorated refunds are available for unused lesson balances in long-term multi-month packages upon formal academy review.
Have Questions About Our Refund Terms?
Contact our student support team for clarification or to submit an enrollment inquiry with total peace of mind.